‘Key Performance Indicators are Measurements of Effectiveness (MoE) used to calculate commercial and operational performance against predefined goals, targets and objectives.’
Introduction
McCarten Flower understands that KPIs form an integral part of the solution as they are directly linked to the successful delivery of the enterprise. Correctly describing KPIs is a fundamental tenet of any business that strives for continuous improvement by providing essential Business Intelligence (BI).
Our Approach
McCarten Flower’s approach is achieve consistency with the enterprise’s strategic objectives by identifying KPIs which provide information that will direct supporting BI initiatives
Our techniques validate KPIs with a top down methodology – starting with business objectives. From that we define appropriate actions and functions noting the critical success factors and the best means of measurement. This process is applied from a corporate to a functional level.
Our Offering
With a wealth of experience in Business analysis, process management, modelling performance and simulation, McCarten Flower helps clients to achieve meaningful KPIs. Clients are also helped to present KPI data where they can be used effectively to measure performance
Our offering includes:
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Adding Value
The identification, measurement, and monitoring of KPIs allows a business to truly assess its operations – not just in financial terms. Expanded areas and types of information available allow direct management focus.
Delivering KPIs
Working as part of a team McCarten Flower’s approach is to rapidly interpret our customers’ requirements in order to reduce risk and identify any specific and useful JPIs. Our delivery model adopts the following points:
- Identify measures in line with strategy and goals.
- Ensure action can result from the measure.
- Ensure the measure is understandable across the business or division.
- Ensure the measure is something that can be observed systematically
- Ensure performance thresholds are established
- Ensure that the measure is one of high impact.
- Ensure that data is available to back up the measure.
Subsequently optimal methods for embedding the data, validating and analyzing the data and providing reporting methods are determined.
Summary
McCarten Flower has a proven track record of delivering KPIs for high profile projects and businesses. This ensures that performance and direction of the business are matched to the strategic vision.
KPIs are developed which give appropriate measurements of performance coupled with reporting deficiencies. MaCarten Flower provide analytical capability which turns the data into usable data for management action.
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